Frequently Asked Questions

Everything you need to know about shopping with LOAM.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.

How do I determine my size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Are your materials sustainably sourced?

Yes, LOAM is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and deadstock fabrics to minimize our environmental footprint while maintaining premium quality.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat or email.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.